Returns and Shipping Policy

PayPal and overseas payments may incur an additional 3% charge. 

Shipping is subject to payments. 

A re-delivery charge within Australia of $16 will be charged if no-one is there to accept the shipment on first delivery by courier. 

Customs and import taxes may be applicable on shipments overseas. Check with your local customs for more info. 

Any product modified at the request of the customer is paid for in full before work commences and is not valid for return. 

Shipping charges are not refunded.

Small items are usually shipped within 48 hours. Large items are shipped every Wednesday or quicker depending on time for packing/booking. Contact us if something is urgent and we will do our best to ship ASAP.

Tracking is non optional with LARGE items and not included with SMALL and MEDIUM items. If you would like tracking with these items please contact us for details. Tym guitars accepts no responsibility for lost or undelivered orders once they leave our premises.

We offer exchanges on some products with 14 days. If you are not completely satisfied with your product, contact us and discuss it. You will need your tax invoice (email receipt) as proof of purchase. Faulty items will be replaced/repaired where possible for the duration of the warranty. Other returns will be exchanged or credited as a gift voucher. Any product returned needs to be in original "as sold" condition with all relevant packaging. A return/restock fee of up to 10% of the purchase price may apply to returns. 

Items sold on consignment are sold with a no warranty or return policy. 

For details here for gift vouchers.

All products remain the property of Tym guitars until complete payment is received. 

Prices subject to change without notice. 

All Tym products are covered by relevant warranties.